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Frequently Asked Questions
Facility
Installation requirements depend on the type of spa you have purchased. We offer two main groups of spas based on their installation:
- HOT TUBS WITHOUT EXTERNAL FILTRATION EQUIPMENT: Spas belonging to this category include those in the EXCLUSIVE, PREMIUM, AQUALIFE, and SWIMSPA ranges. These spas are designed for installation on the floor of your terrace, living room, or garden. They require a level surface, a drain, a water fill point, and an electrical outlet suitable for the spa's power consumption. If installing the spa on a terrace, remember to request a floor load-bearing capacity report: a spa can accumulate more than 1,500 kg on a 4 m² surface.
- HOT TUBS WITH EXTERNAL FILTRATION SYSTEMS: This group includes spas from the INGROUND and PROFESSIONAL ranges. Spas in this category primarily require a level surface, a drain point, and an electrical connection. It is necessary to contact your installer to assess the project and analyze the requirements based on your equipment.
Consult the product installation manual for more information or contact your point of sale.
The projector is designed to operate at 12V AC. If using the Compact Public Use Kit, the projector must be connected directly to output M6 of the control cabinet's electronic board, as described in section 3.3. LIGHT CONNECTION, of the installation manual.
To connect your hot tub to a three-phase power supply, follow these general steps depending on your hot tub model. We recommend consulting the specific manual for precise installation details in these cases:
- My hot tub has a GS501SZ frame and has two massage pumps and a blower.
- My hot tub has a GS501SZ frame and includes a massage pump and blower.
- My hot tub has a BP frame.
For detailed information and to ensure proper installation, you can access the manuals via the following link . If you have any questions or need further assistance, please do not hesitate to contact our technical support team.
Document GS501SZ 2 massage pumps Document GS501SZ 1 massage pump Document BP
Before proceeding with the installation and assembly of the spa, you must ensure that you have received it in perfect packaging condition. If the packaging is damaged, notify your distributor immediately and note the damage to the material on the carrier's delivery note.
It is very important to level the ground where the spa will be installed. Remember that once installed, you will fill it with water, and the water level will depend on whether the ground has been leveled.
Aquavia Spa Spas are designed for both indoor and outdoor installation. If installed outdoors, take care of your spa; remember that prolonged exposure to sunlight can damage the surface and accessories. Consult your product manual for more information.
To ensure the durability of your hot tub furniture, it is crucial to follow these ventilation recommendations:
Importance of ventilation in hot tub furniture Proper ventilation is essential to avoid possible deformations in the hot tub panels.
Make sure to provide adequate ventilation for your hot tub furniture in order to prevent warping.
IMPORTANT: The hot tub warranty does not cover damage or warping of the cabinet panels if ventilation is inadequate due to the type of installation. This includes:
- A hot tub partially or completely covered by structures such as platforms.
- A hot tub buried or semi-buried in the ground.
- Materials in contact with the base of the hot tub (such as stones, wood, artificial grass) that are directly on the ground and block the necessary ventilation.
All residential spas have a drain system located at the bottom. A valve allows you to drain the spa whenever you wish. It is advisable to provide a drain in the spa area to prevent water from accumulating around it and creating hazardous areas for bathers.
You will find an explanatory video at the following link.
All the flat panels of the spa are accessible. There are two fixing systems: one using screws to secure the panel and another screwless system using dual-lock fasteners (Velcro). Remove the panel for easy access to the spa interior for any maintenance or installation.
The energy consumption of your Aquavia Spa will depend on the configuration you choose. Our hot tubs are factory-designed to ensure that maximum consumption does not exceed 3.5 kWh. However, for the Premium range and swimspas , consumption can reach up to 6 kWh in certain models. For specific details on consumption, please refer to the technical specifications for each hot tub .
We highly recommend having your product commissioned by one of our official technical services. This will not only verify that your spa is working correctly, but will also provide you with explanations about its functions and maintenance.
The spa does not have a dedicated filling system. It is recommended to use a manual filling system with a garden hose or similar.
You will find an explanatory video at the following link.
Don't worry. The Aquavia Spa heating system is designed to heat approximately one degree per hour under normal conditions. During initial installation, it will take about 24 hours to reach the ideal bathing temperature.
The spa cover fulfills 3 basic functions:
1. Save on spa maintenance by maintaining the water temperature
2. Protect the water from falling leaves and other impurities
3. Extend the life of the Spa by protecting it from sunlight when the product is not in use.
You will find an explanatory video at the following link.
You will find an explanatory video at the following link.
You will find an explanatory video at the following link.
Operation
In our Spas there are valves in the flange that serve to mix atmospheric air with the water pumped from the massage pumps, where by Venturi effect the air will be drawn in, mixing with the water and obtaining a much more pleasant massage.
Prolonged exposure to hot water can cause hyperthermia.
This occurs when our body's internal temperature reaches levels above the
Normal temperature 36.5ºC. It is not advisable to prolong the bath for more than 15 minutes. For this reason, our device automatically shuts off 15 minutes after the massage has started.
It is recommended not to exceed body temperature. Prolonged stays in direct contact with hot water can cause hyperthermia, which occurs when the internal temperature of our body reaches levels above normal.
Normal temperature 36.5ºC. It is not advisable to prolong the bath for more than 15 minutes.
You can choose between one or two filtration cycles, depending on your specific needs. For normal use, we recommend programming a filtration cycle of 2 to 3 hours. For more details, please refer to your hot tub 's user manual.
It is not advisable for pregnant women, people with high blood pressure, heart disease, diabetes, or those taking medication to use the Spa.
All Aquavia Spa residential spas feature an LED lighting system with a sequence of different colors. To change from one color to another, simply press the button repeatedly until you find the desired color.
Aquavia Spa hot tubs are equipped with two automatic disinfection systems: Clean Water (ozone system) and Ultraviolet Treatment (UV system). These systems work in conjunction with the Water Disinfection Kit to complement and improve water quality. They do not replace chemical products, but rather optimize the disinfection process, ensuring a cleaner and more enjoyable experience in your hot tub .
In the case of swimspas , they all include an automatic disinfection system that combines ozone and UV, known as WaveOzone Combo.
Some jets can also regulate the flow intensity by opening and closing the water passage. Turn the jet clockwise to open it.
No. Remember that your hot tub is equipped with a water propulsion system. Mixing soap or salts into the water will not only deteriorate its quality but will also cause excessive foam buildup.
Some models include a special valve for adding aromatherapy beads, allowing you to enjoy an aromatic experience during your bath.
The hot tub has a pre-configured filtration system that requires filtering the water twice a day. This is essential to maintain water quality and prevent stagnation.
The message "Set the time" appears on your hot tub because the hot tub 's time needs to be set each time the unit restarts. However, the filtering cycles are stored in memory and do not need to be reprogrammed.
In low utilization (rest mode) operating mode, error 38 may appear. This occurs because the equipment requires a massage pump to be activated to recirculate the water.
To resolve any issues, please contact the distributor who sold you the hot tub or your nearest authorized dealer. They will coordinate with our after-sales service for a prompt solution. Always be sure to provide the serial number (SN) of your equipment when requesting technical assistance. You can find your hot tub 's serial number in the following video:
If your hot tub jets are turning on and off intermittently, the first step is to check the water level, as it may be insufficient. Make sure the water reaches the optimal level; you'll find an indication label next to your hot tub 's filter.
If you notice that the jet flow seems weak, it's advisable to check that both the valves and the jets are fully open. Aquavia hot tubs have valves located at the top of the flap, which can be opened or closed manually.
Maintenance
To locate your hot tub 's identification number, inspect the bottom of the unit. The identification number will be marked with the initials "SN," which denote the model number. You will also find a code for your hot tub , labeled with the letters "Code." It is essential to note both the identification number and the specific code for your hot tub . This information will be crucial if you need spare parts or technical support in the future. Furthermore, this information may also be relevant if you decide to register your hot tub or make a warranty claim.
You will find an explanatory video at the following link.
In the following link you will find all the information regarding purging my spa:
Aquavia Spa recommends using their water disinfection products. They will help you maintain a proper pH level and ensure correct disinfection.
You will find an explanatory video at the following link.
The filter should be cleaned regularly. Simply clean it with a pressure washer. Make sure all impurities are removed and then reinstall the filter. It is recommended to change the filter every 4 months. You can see how to change your hot tub 's filter in this video.
If the temperature sensors detect a drop below 6.7ºC, the
The heating element and filtration pump will automatically connect to prevent freezing.
water and the damage this could cause to your spa.
The device will remain connected for 4 minutes after the temperature returns to
rise above 7.2ºC.
In colder climates, an additional temperature sensor can be added as a precaution, and thus
avoid freezing not detected by standard sensors.
Contact your installer for replacement aromatherapy bags.
• Use ordinary cleaners for general use. For normal care and cleaning, use a cloth
Use a soft cloth or a sponge with a little soap and water. Rinse well and dry with a clean cloth.
dry. If you're using a household cleaner, make sure it's recommended for surfaces.
made of acrylic by the manufacturer.
• Never use abrasive cleaners.
• Do not allow the acrylic surface to come into contact with ketones or esters such as acetone,
acetates (such as nail polish remover, nail polish, or dry cleaning substances)
or any organic solvent containing chlorine, varnishes, gasoline, aromatic solvents, etc.
• Remove dust, stains, and dried dirt with a soft, damp cloth.
• Clean grease, oil, paint, and ink stains with isopropyl alcohol and dry with a
clean, dry cloth.
• Avoid using razors or any other type of sharp instrument that could scratch.
the surface. Small scratches can be removed by applying a thin layer of varnish.
cars and polishing it lightly with a clean cloth.
Once a week, clean the area of the spa that is not underwater with a quality polish
for Spas.
If you are not going to use the hot tub for an extended period, especially in winter, follow these steps:
- Disconnect the electrical equipment : Place the differential switch tab in the OFF position.
- Locate the drain valve : See the relevant section on hot tub drainage. Turn the red handle on the valve to open it and allow the hot tub to drain by gravity through the main drain.
- Leave the drain valve open : Allow the water to drain completely.
- Remove the filter cartridges : See the filter maintenance section for instructions. Store them in a dry place.
- Clean and dry the hot tub : Make sure the hot tub is completely clean and dry.
- Cover the hot tub : Use a suitable cover to protect it.
You can find more information about this situation in the manual .
If your hot tub 's pumps or jets aren't working after refilling, there's likely an air bubble in the pumps. To avoid this problem, we strongly recommend filling the hot tub by placing the hose directly into the filter compartment.
The deterioration of headrests can be accelerated by excessive use of chemicals and insufficient ventilation after shock treatments. To prevent your hot tub cushions from deteriorating, it is advisable to remove them during and after shock treatments in the hot tub water.
Additionally, it is beneficial to open the hot tub cover for a few minutes a couple of times a week, even when the hot tub is not in use or is used minimally, to allow gases accumulated under the cover to dissipate.
We also recommend cleaning the headrests regularly with water, neutral soap and a clean cloth.
During regular hot tub use, residues of oils, lotions, and hair products can accumulate on the water's surface, potentially causing a yellow waterline to appear inside the hot tub . These residues can be easily removed with a hot tubs surface cleaner or similar product. It is important to avoid abrasive cleaning products that may leave soap residue in the water.
If you're unsure of your hot tub 's cartridge code, consult this document to identify the correct model. Please note that depending on your hot tub 's range, you may need a different type of cartridge.
Quick Solutions
The following messages report a problem with the resistor probes.
Follow the steps indicated in the following checklist:
Follow the steps indicated in the following checklist:
Follow the steps indicated in the following checklist:
Follow the steps indicated in the following checklist:
Follow the steps indicated in the following checklist:
Follow the steps indicated in the following checklist:
Follow the steps indicated in the following checklist:
Follow the steps indicated in the following checklist:
The following message indicates a calibration problem with the temperature probes located on the heating element. Please follow the steps outlined in the following checklist:
The following messages indicate an overheating problem. Follow the steps outlined in the checklist below:
The following messages indicate a lack of flow in the filtration circuit. Follow the steps indicated in the checklist below: